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Family Information Service - BCP Council

The Family Information Service is a free, impartial and confidential service for parents and carers of children and young people (aged 0-19 years or up to 25 years where the child or young person has Special Educational Needs or Disabilities).

We provide information, guidance and assistance on a range of areas including:

  • childcare options and funding for childcare, including a childcare brokerage service providing one to one support for parents or carers to help find suitable childcare
  • activities for children, young people and families
  • services for children and young people with SEND and their families

The service and information is available via:

  • phone - 01202 093131
  • email - familyinformation@bcpcouncil.gov.uk
  • the Family Information Directory 
  • the SEND Local Offer - a website containing information on services and activities for children and young people with SEND
  • In usual circumstances we provide face to face advice from selected BCP Council locations and via community outreach activities. These are currently suspended due to COVID-19 but we will update this page with further information when our face to face service is available again. 
 Address
BCP Council
Poole
Dorset
Postcode
BH15 1SA
 Telephone
01202 093131
 E-mail
familyinformation@bcpcouncil.gov.uk
 Website
https://www.fid.bcpcouncil.gov.uk/.../home.page
Contact Name
Family Information Service
Directions
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location.
Times Available:
Monday to Thursday 9am to 5pm. Friday 9am to 4:30pm
Availability:
All Year Round
Age:
From 0 years  to 19 years .
Costs:
This is a free service.
Referral Procedure:
Contact by letter, telephone, fax, e-mail
Languages Spoken:
English
Are your staff DBS Approved?
Yes
Do you have a First Aid Policy?
Yes
Do you have Public Liability Insurance?
Yes