Poole Early Help Advice Point (EHAP)
The EHAP is here to help you get access to the right support when you need it; in the first instance please speak to your GP, Health Visitor or staff at your child's school or Children's Centre for Under 5s. If the staff there can not help you then please do contact the EHAP who can give you advice or signpost you to the right people or place.
If you are a professional working with a family or young person and have identified that they may benefit from support over and above what you are able to offer them, but they do not meet the threshold for Level 4 services such as Social Care then the EHAP can offer support, advice and signposting to you too. You will need to have explicit consent from the family and/or young person. In such circumstances, please contact the EHAP by phone for an initial discussion; you may then be asked to complete our online request form https://my.poole.gov.uk/service/Request_For_Early_Help.
If you are a young person in Poole who feels that you would like some help or advice please visit our website www.upinpoole.co.uk or contact or drop in to our dedicated young people's information and advice centre at Number 18 in Poole town centre - just off the High Street: 18 Hill Street, Poole BH15 1NR.
If you think that a child or young person is at risk of significant harm please contact Social Care 01202 735046 or firstname.lastname@example.org during office hours. Out of Hours Social Care can be contacted on 01202 738256. You can also contact the Police on 101 or 999 in an emergency.
Times, Age & Costs
- Times Available:
- Monday -Thursday: 8.30am - 5.15pm
Friday: 8.30am - 4.45pm
- All Year Round
- From 0 years 0 months to 99 years 0 months.
- This Service is Free
Cultural & Additional Needs
- Special Provisions:
Autistic Spectrum Disorder
Behaviour, Emotional & Social Difficulty
Eating and Drinking
Global Development Delay
Speech, Language & Communication Needs
Medical Condition, including Allergies
Social Communication Difficulty
Severe dietary needs
- Referral Criteria:
Via Housing Advice
By Invitation Only
Via Independent Living Team
Via Young People`s Support Unit
Via Social Services
Via Voluntary agencies
Via Looked After Children Teams
Via JobCentre Plus
Via GP or other health professional
Via Youth Offending Team
By Appointment Only
By Parents or Family
- Referral Procedure:
- https://my.poole.gov.uk/service/Request_For_Early_Help; Self Referrals via 01202 262626
- Languages Spoken:
- SEN and Disabilities Service Description
The EHAP deals with queries and referrals relating to Early Help services for families in Poole. We can be contacted by phone or e-mail.
- SEN and Disabilities Access
We will work to accommodate the needs of individual families or requesters
- SEN and Disabilities Transition
The EHAP will offer advice, information and signposting and/or pass referrals on to appropriate services once the triage process has been completed
- Are your staff DBS Approved?
- Do you have a First Aid Policy?
- Do you have Public Liability Insurance?