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Poole Early Help Advice Point (EHAP)


The EHAP is here to help you get access to the right support when you need it; in the first instance please speak to your GP, Health Visitor or staff at your child's school or Children's Centre for Under 5s.  If the staff there can not help you then please do contact the EHAP who can give you advice or signpost you to the right people or place.


If you are a professional working with a family or young person and have identified that they may benefit from support over and above what you are able to offer them, but they do not meet the threshold for Level 4 services such as Social Care then the EHAP can offer support, advice and signposting to you too. You will need to have explicit consent from the family and/or young person.  In such circumstances, please contact the EHAP by phone for an initial discussion; you may then be asked to complete our online request form


If you are a young person in Poole who feels that you would like some help or advice please visit our website or contact or drop in to our dedicated young people's information and advice centre at Number 18 in Poole town centre - just off the High Street: 18 Hill Street, Poole BH15 1NR.


If you think that a child or young person is at risk of significant harm please contact Social Care 01202 735046 or during office hours. Out of Hours Social Care can be contacted on 01202 738256. You can also contact the Police on 101 or 999 in an emergency.

Dolphin Centre
BH15 1SA
01202 262626
Contact Name
Early Help Advice Point
Contact Position
Early Help Advice
Area coverage
Times Available:
Monday -Thursday: 8.30am - 5.15pm
Friday: 8.30am - 4.45pm
All Year Round
From 0 years  0 months to 99 years  0 months.
This Service is Free
Special Provisions:
Visual impairment
Toileting Hygiene
Autistic Spectrum Disorder
Behaviour, Emotional & Social Difficulty
Cerebral Palsy
Chromosome Deletion
Downs Syndrome
Emotional needs
Eating and Drinking
Global Development Delay
Hormone Deficiency
Hearing Impairment
Learning Difficulty
Speech, Language & Communication Needs
Physical Disability
Motor impairment
Multi-Sensory Impairment
Renal failure
Medical Condition, including Allergies
Social Communication Difficulty
Severe dietary needs
Referral Criteria:
Via Housing Advice
By Invitation Only
Via Independent Living Team
Via Young People`s Support Unit
Via Social Services
Self Referral
Via Voluntary agencies
Via Looked After Children Teams
Via JobCentre Plus
By Solicitor
Via School
Via GP or other health professional
Via Youth Offending Team
By Appointment Only
By Parents or Family
Referral Procedure:; Self Referrals via 01202 262626
Languages Spoken:

SEN and Disabilities Service Description

The EHAP deals with queries and referrals relating to Early Help services for families in Poole. We can be contacted by phone or e-mail.

SEN and Disabilities Access

We will work to accommodate the needs of individual families or requesters

SEN and Disabilities Transition

The EHAP will offer advice, information and signposting and/or pass referrals on to appropriate services once the triage process has been completed

Are your staff DBS Approved?
Do you have a First Aid Policy?
Do you have Public Liability Insurance?