Skip to main content

Housing Options and Advice (Poole)

Our aim is to prevent you losing your accommodation or, to help you find a new home.

You should have tried to solve your own housing problems first and be able to tell us what you've done.

The earlier we know about your problem, the more we can do to help.

Contact us for housing advice. Please include a phone number so we can call you back. We may ring from a withheld number.

We will check that you have the documents you need and give you advice over the phone so you are ready for your appointment.

When you come for your appointment we will make an assessment on your housing situation.

This will take into account your finances and your personal and family needs.

After your appointment we will send you an advice summary, which will include;

  • the reasons for your appointment
  • your housing options
  • what your advisor will be doing to help you
  • your next steps
If you have been asked to give us information, you don't need to come to the Civic Centre to submit them.

You can go to any library in Poole and tell reception that you have some documents for your housing officer. They will help you to scan and email it to us.

If you have children under 5, you can also go to any of the Children's Centres in Poole and send your documents from there.

If you have an emergency homeless situation outside of working hours please call 0800 506050.

If you wish to be considered for a council or housing association property you would need to be eligible to register online to join the Dorset Home Choice Housing Register for Poole.

In order to do this, you need to be able to establish a local connection and a recognised need for social housing under our Allocations Policy.

You can seek other social tenants looking to relocate at or

View benefit calculators on GOV.UK

Housing and Community Services
Civic Centre
BH15 2RU
01202 633420
07779 880235
Contact Name
Catherine Chapman
Contact Position
Information and Project Manager
See Journey Planner on right-hand side of this page, where you can view bus, car and train routes from your location.
Times Available:
Monday- Thursday: 9.00 am - 5.00 pm
Friday: 9.00 am - 4.30 pm

Out of Hours advice available on 0800 50 60 50
Further Opening Details:
Out of Hours advice available on 0800 50 60 50
All Year Round
From 16 years  0 months to 99 years  0 months.
This Service is Free
Special Provisions:
Emotional needs
Physical Disability
Behaviour, Emotional & Social Difficulty
Hearing Impairment
Referral Criteria:
Via Housing Advice
Languages Spoken:

Are your staff DBS Approved?
Do you have a First Aid Policy?
Do you have Public Liability Insurance?